The sale of all firearms, ammunition, optics, special orders, clearance items, body armor, eye or ear protection, range time, gift cards, gun parts, and undergarments are final. Accessories may be refunded if unused, uninstalled, or unworn with receipt and all original packaging/paperwork within 30 days of sale. A restocking fee will apply to all returned work orders and NFA items. All returns are subject to LoneStar Handgun approval and may be denied for any reason.
GENERAL PRODUCT RETURN INFORMATION:
Customer Satisfaction is our #1 goal. If you are not happy with our products or service and you need to return a product, please let us know and we will make every reasonable effort to satisfy you. All new items sold have a 3-day inspection period from time of receipt. If you are not completely satisfied with your order upon arrival, we will refund your money or exchange the item, less a 25% restocking fee. A Return Authorization Number must be obtained from us within the 3-day inspection period. Then, the NEW or UNUSED item must be returned to us within 15 days from the date received. Return shipping charges will not be refunded. Do not ship items C.O.D. as they will be refused. This general product return policy does not apply to items sold As-Is (used or out of production). This general product return policy does not apply to firearms, ammunition, optics, special orders, clearance items, body armor, eye or ear protection, range time, gift cards, gun parts, and undergarments.
To receive a refund or exchange:
Obtain a Return Authorization Number by e-mailing us at mailto:info@LoneStarHandgun.com within the 3-day inspection period. Be sure to include your customer information and original order number. This is necessary to ensure your returned package is received and processed properly.
We will e-mail you back with a Return Authorization Number.
The NEW or UNUSED item must be returned in its original packaging within 15 days from the date received and the item must not show any wear, usage, or intentional damage. If we determine that any returned item is not in sellable condition we will return it to you and no refund or exchange will be made. Please include a copy of the original receipt and Return Authorization Number prominently displayed on your return.
If a product is being exchanged, normal shipping charges will be applied when the new item is sent to you.
The returns department requests that we allow 1-2 weeks turn around time for the issuance of a refund or for the shipping of an exchange.
Original shipping charges, insurance, delivery confirmation charges, and/or credit card fees are not refunded.
The following will prohibit a full refund:
DEFECTIVE ITEMS
New products are guaranteed to be free of defects. Used ( As-Is ) items are guaranteed to be as advertised. Although we visually check each item for any apparent defects before it’s shipped, we do ask that you immediately check your merchandise upon arrival. If the items appear defective, or do not function properly, please contact the manufacturer . Most products sold are covered by the manufacturer’s warranty and requires items to be sent directly to the manufacturer for replacement or repair, not to LoneStar Handgun. We are not a warranty repair station for any manufacturer. In some instances, we can provide manufacturer contact information. In the rare case we made a mistake on your order for example, sent the wrong item, we can issue a return services label so you will not pay return freight charges to send the item back to us.
DAMAGED SHIPMENTS
If an item is damaged during shipment, please keep all materials (boxes, packing lists, labels and merchandise included with the shipment.) – This assists the claims process. Open and inspect all your items immediately upon arrival. If the package was damaged in shipment, please call the carrier to initiate the claims process.
Effective Date: 2/10/2026
LoneStar Handgun ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with us through our website, SMS, email, mobile apps, or other services, including the use of cookies, tracking technologies, and analytics. By using our services, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information:
A. Personal Information:
Name, phone number, email address, and mailing address
Payment and billing information when you make purchases
SMS messages you send to or receive from us
Customer reviews, feedback, or survey responses
B. Automatically Collected Information:
IP address, browser type, operating system, device identifiers
Pages you visit, time spent on our website, and click-through data
Cookies, pixels, and similar tracking technologies
Google Analytics data (used to analyze website traffic and improve services)
C. Optional Information:
Social media interactions if you engage with our profiles or services
Data you voluntarily provide when signing up for newsletters, promotions, or surveys
2. How We Use Your Information
We use your information for purposes including, but not limited to:
Sending SMS messages, email, or notifications regarding appointments, billing, or updates (with your consent)
Providing products, services, and customer support
Analyzing website usage, improving our services, and personalizing your experience
Managing reviews, surveys, and customer feedback through platforms like BrightLocal
Complying with legal obligations and protecting our legal rights
Sending marketing communications, where permitted by law
Future-Proofing: We may integrate additional services or technologies in the future to improve operations, communications, or marketing. Any such services will be covered by this Privacy Policy.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website performance and usage via Google Analytics
Deliver personalized content and advertisements
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain services.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: With trusted vendors who help us operate our services, manage communications, or analyze data. This includes SMS platforms, analytics providers (e.g., Google Analytics), review platforms (e.g., BrightLocal), and other similar tools. All third parties are required to protect your data in accordance with this Privacy Policy.
Legal Requirements: When required by law, legal process, or to protect rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets
We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), to protect your personal information.
5. SMS Communications
By opting into SMS communications, you consent to receive messages from us regarding:
Appointments, reminders, or billing notifications
Promotions, offers, or other updates (if opted-in)
Message frequency may vary. Standard message and data rates may apply.
Opt-Out: Reply "STOP" to any SMS message to opt out. For help, reply "HELP."
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. We implement reasonable security measures to protect your data from unauthorized access, use, or disclosure.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your personal information
Opt out of marketing communications
Request a copy of the personal information we hold
Restrict or object to certain processing of your data
To exercise your rights, contact us at the information below.
8. International Users
If you are accessing our services from outside the United States, please note that your data may be transferred and processed in the United States. By using our services, you consent to such transfer and processing.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The updated version will be posted on our website with the effective date. We encourage you to review the Privacy Policy periodically.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: info@lonestarhandgun.com
Phone: 210-745-2956
Address: 2 Amendment Way, San Antonio, TX 78109
CONTACT
Open Mon-Sat 9-6pm | Fri 9-7pm
Third Fridays Open until 10pm
Closed Sundays
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